Flow Research Labs is committed to protecting the privacy of its customers and site visitors. This policy describes the information we collect and how it is used.
Customer Information
We collect the information you provide when creating an account, placing an order, or contacting us. This may include your name, email address, and shipping details. We do not sell your personal information.
Account Registration
Account registration allows you to access the customer portal, view order history, and retrieve documentation. Registration details are used solely to provide and secure these services.
Customer Portal Data
Information displayed in the customer portal is tied to your account and purchase history. Access to documentation is restricted to verified purchases and associated batch numbers.
Order History
We retain order history to support customer service, documentation access, and verification. Your past orders remain available for review through the portal.
Documentation Access
Documentation provided through the portal is associated with specific product batches and is intended for informational and verification purposes only.
Communication Preferences
We may contact you regarding your orders, account, or support inquiries. You can request changes to your communication preferences at any time by contacting support.
For privacy inquiries, contact support@flowresearchlabs.com.